Customer Service Policy

We’re here to help! At AvedaUsDeals.com, your satisfaction is our top priority. Please review our policies below. If you have any questions, don’t hesitate to contact us.

1. Contact Us 

If you have any questions about your order, our products, or this policy, our customer support team is ready to assist you.

  • Email: support@avedausdeals.com (This is the fastest way to reach us)

  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
    We strive to respond to all inquiries within 24-48 business hours.

2. Order Processing & Shipping 

We know you’re excited to receive your high-performance hair and skin care products, and we work hard to get them to you as quickly as possible.

  • Processing Time: Orders are typically processed within 1-2 business days (excluding weekends and holidays) after your order is placed and payment is verified.

  • Shipping Times: Delivery times depend on your location and the shipping method selected at checkout.

  • Order Confirmation: Once your order is placed, you will receive an email confirmation. As soon as your items ship, we will send you a tracking number so you can follow your package’s journey to your door.

Note: Please ensure your shipping address is correct at checkout. We are not responsible for packages lost due to incorrect addresses provided by the customer.

3. Returns & Refunds 

Your satisfaction is important to us. We want you to love your products as much as we do.

  • Eligibility: If you are not completely satisfied with your purchase, you may return eligible items within 30 days of the delivery date.

  • Condition: To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them.

  • Non-Returnable Items: For hygiene reasons, we cannot accept returns on certain items (e.g., opened beauty products that cannot be resold) unless they arrived damaged or defective.

  • How to Initiate a Return:

    1. Please email us at support@avedausdeals.com with your order number and the reason for the return.

    2. Our team will provide you with the return shipping address and specific instructions.

  • Refunds: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few days.

4. Damaged or Incorrect Items 

We take great care in packaging our high-performance products, but sometimes accidents happen during transit.

If you receive an item that is damaged, defective, or incorrect, please contact us immediately (within 48 hours of delivery). Please include:

  1. Your order number.

  2. A photo of the damaged product and the packaging.

  3. A brief description of the issue.

Email this information to support@avedausdeals.com, and we will make it right by sending a replacement or issuing a full refund, including any shipping costs you incurred.

5. Privacy & Security 

At AvedaUsDeals, we respect your privacy. Any personal information you provide (such as your name, email, and shipping address) is used solely to process your orders and improve your shopping experience.

We implement a variety of security measures to maintain the safety of your personal information. We do not sell, trade, or transfer your information to outside parties without your consent.

6. Product Information 

We strive to display the colors, ingredients, and details of our products as accurately as possible on the website. However, we cannot guarantee that your monitor’s display of any color will be accurate. In case of any discrepancies, please refer to the product’s official packaging for the most accurate information.